Return Policy of Our Doors in Dubai Store

You can get your door returned, replaced, or corrected in these cases.

• When We Delivered to the Wrong Door
• Get Door Damage During Delivery
• Our Manufacturing Defect
• We Sent the Wrong Size or Another Product
• Any Missing Parts or Accessories

When a problem happens, you should report us as soon as possible, and with pictures or videos if possible, to help resolve issues quickly.

A lot of the doors sold at Doors in Dubai are custom-made based on particular measurements, colors, or design choices. These orders are then prepared for one customer and one space as production starts. Therefore, changes of mind or preference changes after approval do not allow for the return of customized doors.

If there is a known production fault or material fault, however, the fault will always be considered carefully to satisfy our customers.

All doors delivered should be checked before installation.

An early check of the door will identify:

• Surface damage
• Wrong dimensions
• Complete or color problems.
• Missing hardware

After installation or modification begins, the standard return eligibility may no longer be available. Unless a manufacturing defect is confirmed.

 We keep the return process simple and easy for our valuable customers:

• Provide order or invoice information
• State the problem in a clear manner.
• Include photos or videos to support your argument.
• Wait for review or inspection approval
• Replace, repair, or return as directed

We will look at your case carefully to make a fair decision and prevent loss of our customers.

Every return case is different. In some cases, full returns are settled using the following solutions:

• Repairs of damaged parts.
• Door panel correction/repair
• Full replacement, in approved cases.
• Replace hardware or accessories.

Our goal is to solve our clients’ problems in a sensible manner and build their trust in us.

At the Doors in Dubai store, refunds are considered for the type of order, door condition, and the nature of the problem.

Most refunds are issued by the same method as the payment was made. Banks/payment providers may have different processing times.

If any deductions are to be made for custom manufacturing, transportation, or preparation work already done, these will be clearly explained before approval.

Each case is different, but the decision as to who will bear the shipping costs is made based on the following factors:

• When deliveries are incorrect or damaged, they may be eligible for covered replacement or shipping charges.
• Customer-paid transportation may be required for preference-based returns.
• Some special production and delivery expenses may not be refundable.

• Installed or modified doors
• Damage that happens after delivery.
• Measurements were not done correctly and were not accepted by the customer
• The texture or grain of natural materials is not considered a defect.
• A change of preference after the production has begun the custom manufacturing process.

These conditions prevent misunderstandings and contribute to the quality of the doors.

All our doors are thoroughly inspected before dispatch to minimise finish, dimensional, or hardware errors. Careful attention to detail when preparing and packaging products enhances the delivery experience.

We have a dedicated support team to answer your queries during and after delivery and provide you with useful tips and assistance.

Before delivering the doors, we thoroughly check them for discoloration, damage, or any accessory defects. We then safely pack and deliver the doors to our customers. However, if any defects are discovered, it is our responsibility to repair them.